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One of the biggest parts of MDI is the team.

We love what we do, and we love to be challenged.  We value the happiness of our team members and work together to ensure it is achieved.

Current Positions

MDI Africa

Community Manager Role


About the role:

  • Do you have excellent communication skills and passionate about word of mouth? Do you have excellent writing skills? Are you highly organised and can manage your time efficiently? Can you manage multiple projects and be a great team player at the same time?

  • If yes to all the above then this is an exciting opportunity to start working in the mobile marketing space and join the MDI team as we’re looking to recruit a Research Community Engagement Manager.

  • Community management in the context of our agency goes beyond coordinating social media, and involves facilitating ongoing and purposeful two-way interactions with consumers via their mobile phones for the purpose of research. The role involves managing a South African mobile based community, but occasionally will include work for our offices across the globe.

This Role Includes the Following:

Community management & engagement

  • Growing and managing the Community

  • Engaging with consumers on the panel platform, monitoring level and quality of participation of panellists in tasks, with timely response to messages

  • Creating, managing and updating relevant content to push out to the community to drive engagement, such as regular polls, status updates, community tasks, run competitions and prizes that support research projects

  • Manage incentives/rewards for community members who fulfil task requirements

  • Identifying ways to streamline the community management process

  • Helping to ensure surveys run on time & on budget whilst satisfying client expectations

  • Suggest and devise creative ways to influence panellists to perform specific ongoing or ad hoc research tasks. Key elements of MDI’s research is making things fun and engaging for consumers

Social media management

  • Managing the Facebook and Instagram social platforms

  • Creating rich engaging content for social media channels

  • Creating, managing and growing social media impact and reach

  • Respond to customers in a timely manner

Must have the following:

  • Proficiency in Microsoft Office – particularly Excel and PowerPoint

  • Excellent proofing and writing skills.

  • Extensive knowledge of digital landscape and systems.

  • Attention to detail.

  • Very organised with a systematic approach/ability to keep track of workflow.

  • Excellent spoken English.

  • Must be able to work independently and quickly.

  • Knowledge of Mailchimp/Hootsuite


We’re looking for:

  • An outgoing, engaging, and confident ‘people person’.

  • A strong team player

  • A disciplined ‘type-a’ personality with an eye for detail and an ability to meet (and juggle) deadlines.

  • Mobile research community management entails rapid turnaround of research insights and consistent engagement. The Community Engagement Manager must be reliable and responsive, willing to take on tasks with 24 to 48 hours’ notice and to deliver outputs quickly and to a high quality standard. Training will be provided on the digital platforms, community management and engagement tasks.


Application procedure:

  • If this sounds like the right role for you, please send your CV to together with a short letter of motivation on what makes you stand out from the crowd.

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